Estates and Facilities
The Estate and Facilities service is primarily an enabling service, providing and maintaining buildings in which students can study and live and where staff can work, as well as providing a wide range of support functions that underpin and support academic activities.
We aspire to provide a safe, pleasant and aesthetically pleasing estate worthy of a modern University which supports our core teaching and learning objectives.
We also aim to provide a high quality, seamless, and customer focused service that includes estates management, residential accommodation lettings and facilities management.
The service directly employs over 90 staff based at East Park Terrace and Warsash Maritime Academy, as well as indirectly employing many more outsourced staff providing catering, cleaning and other services.
Areas covered by the service
Estates and Facilities provide the following support functions:
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Estates Management - providing strategic and operational estate management services, including maintenance and estate development, for both the East Park Terrace and Warsash campuses.
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Residential Accommodation - with responsibility for the management of over 2,300 study bedrooms in six student residences located within the city centre.
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Facilities Management - providing support services which include catering, cleaning, reception, car parking, reprographics.
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Conferences - responsible for income generation through the use of University facilities, conference facilities and accommodation.
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Insurance - ensuring that all of the University estate, assets and teaching activities are adequately insured at minimum cost.
Facilities and Commercial Services
The Facilities and Commercial Services division of Estates and Facilities is dedicated to upholding excellence in customer service.
Our customer promise:
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We will provide a welcoming environment from professional, friendly, accessible and courteous staff.
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Be open, honest and communicative, treating all customers with respect.
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Offer a flexible approach to meeting your needs.
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Provide relevant information upon request, and respond promptly to all enquiries, comments and complaints.
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Maintain a consistently high standard of customer service, meeting and exceeding our published service level standards.