Keeping your business competitive
Customer service: the heart of your business
Outstanding customer service leads to loyal and satisfied customers. The better you know your customers, the more you can anticipate their needs.
This half day workshop will help you provide excellent customer service and ensure that high standards are maintained within your organisation.
The workshop will focus on:
- Recognising excellent service and why it is important
- Increasing customer loyalty by meeting expectations, perceptions and needs
- Improving confidence and communication skills
This workshop is ideal for those leading change efforts to increase customer focus, supervisors or team leaders who wish to make their teams more customer-centric, or quality or customer service employees.
Southampton Solent University academic
Celia Walters: Extensive experience within the hospitality industry, including Regional Function Head for a national caterer and latterly was responsible for all vocational and professional learning and development activity within the hotel departments on board cruise brands P&O and Cunard.
Register for the event
Date: Tuesday 19th April 2016
Time: 09.00 – 12.30
Venue: Southampton Solent University
Cost: £44 per person