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Here you'll find a list of general FAQs relating to what measures the University has in place for all users of our campuses and facilities.

International students general visas and immigration FAQs have been moved to our dedicated international students page.

List of closures and access information

Our buildings and access

  • Closure of East Park Terrace (EPT) teaching facilities for general staff and student access.
  • The Spark building closed on Friday 20 March.
  • The Library closed on Friday 20 March, although resources, support and advice will remain available online.
  • The Student Hub and Solent Futures closed on Friday 20 March, with all support and advice services moving fully online. Please contact student.hub@solent.ac.uk or solent.futures@solent.ac.uk.
  • The Sports Complex closed on Wednesday 18 March.
  • Sir James Matthews (SJM) closed at the end of the day on Wednesday 18 March.
  • The Showcase Gallery closed at the end of the day on Wednesday 18 March.
  • Test Park closed at the end of the day on Wednesday 18 March.
  • Below Bar closed on Friday 20 March.
  • Herbert Collins (HC) closed at the end of business on Friday 20 March.
  • Sir John Everett Milllais (JM) closed at the end of business on Friday 20 March.
  • Halls of residence remain open to students and staff, with resources being deployed to support students in need.
  • Weekend and evening access to the campus outside 8am-5pm is restricted and managed by access control. There will be no access to any campus buildings or satellite locations after Friday 27 March.
  • Critical support operations are restricted to CC until 6pm Friday 27 March, and for designated approved staff only. After this date, all campus buildings will be locked and secured.

Warsash School of Maritime Science and Engineering

  • It is the intention to recommence a selected number of maritime professional short courses at the East Park Terrace, St Mary's and Warsash campuses from 6 July 2020.
  • It is the intention to conduct MCA written professional examinations (SQA/IAMI) at the St Mary's Campus from 6 July 2020.

Our services

  • All catering outlets are closed until further notice (including The Artisan, the Dock, East Park Deli, Costa and Starbucks in the Sports Complex).
  • All scheduled campus-based events and conferences are cancelled.
  • The car parks are closed.

What to expect on returning to campus


Students and staff

What measures are being put in place on campus to protect staff and students?

A wide range of changes are being made on campus to ensure the health and wellbeing of all colleagues and students. These include:

  • Returning to campus over a slow phased basis.
  • Significantly limiting the number of staff on campus each day.
  • Carefully managing the days staff are required to work on campus.
  • People returning to the same desk they left and avoiding the sharing of equipment.
  • Using scheduling systems, block teaching and extended teaching days and weeks to limit numbers on campus at any one time
  • Adapting our workshops, laboratories and studios to ensure they can be used safely and providing PPE where necessary.
  • Introducing social distancing measures across campus, including managed walking routes with one-way navigation where possible and Perspex screens where needed.
  • Providing bicycles for loan to help avoid public transport.
  • Providing easy-access sanitiser stations at main building entrances
  • Face coverings to be worn for general movement around campus.
  • Ensuring easy access to self-service, takeaway food and drink stations to minimise queues.
  • Running an enhanced cleaning programme throughout all our university buildings. Misting is being used by our cleaning contract partners to support the enhanced cleaning programme which is taking place and will be used particularly in circulation areas, welfare areas and washrooms.
We are continuing to develop these plans as we monitor external circumstances and respond to changing Government guidance, and will be sharing more details with colleagues as soon as possible.

Will there be changes to the campus itself?

On your return to campus you will see new signage has been placed in all buildings to direct people to ensure effective social distancing. This includes one-way staircases, new queuing systems and lift usage. There will be more hand sanitiser stations on campus, changes to seating arrangements, and Perspex screens at reception areas to ensure effective social distancing can take place. The television screens on campus will also be a good source of information on your return.

Should I wear a face covering on campus?

In line with Government guidance, and as an additional measure to protect other people, staff and students should wear face coverings when on campus, particularly when moving around campus, meeting people you do not normally meet, and where social distancing may be difficult. These can be purchased in many shops and online. There is Government guidance on what constitutes a face covering, when to wear them, and how to make your own face coverings.

Face masks (rather than 'coverings') will be allocated by the University according to need, depending on activity-specific risk assessments.

Please also remember UK Government guidance states that wearing face coverings is mandatory on public transport to and from campus.

We recognise that for some people, wearing a face covering may present difficulties. For example, people who are asthmatic, or who have hearing difficulties and may need to see others' faces to understand what is being communicated. Please be mindful that people may choose not to wear a face covering for good reason.

It is really important to remember that face coverings are not a replacement for other ways of managing your safety, such as increased hand-washing or maintaining two-metre social distancing.

Exemption cards
Anyone with an age, health or disability reason for not wearing a face covering should not be routinely asked to give any written evidence of this - this includes exemption cards. No person needs to seek advice or request a letter from a medical professional about their reason for not wearing a face covering.

Some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign. This is a personal choice and is not necessary in law. Examples of access and exemption card templates can be found here.

What if I can't maintain a two metre distance on staircases and corridors?

You should make yourself aware of all exits and entrances to buildings you use to ensure foot traffic is as equally distributed as possible. In cases where the two metre distance can't be maintained, you should consider waiting until the staircase or corridor is clear, or find an alternative route which may be less congested.

If you cannot avoid the situation, ensure you turn your head away from the persons in your vicinity, walk side-by-side, and minimise the amount of time you are on the staircase or in the corridor (don't stop to talk).

Staff and students should wear face coverings when on campus.

What services will be open on campus in the interim period and post September?

At the moment all of our contractor staff have been furloughed and catering and normal cleaning services are not being provided on campus. We are currently working with all our contract partners as part of the return to campus planning to review services such as catering, maintenance and cleaning, with a priority of ensuring the campus environment is safe for all. It is unlikely there will be any catering provision on campus until September, and then the focus will be on cashless, flexible food offerings and coffee kiosks. Therefore please ensure you bring your own food and drink when you are on campus and any anti-viral wipes you may wish to use to wipe down your own desk and items.

Where will drinking water be available on campus?

You can:

  • Fill personal water bottles at the water dispenser on floor 1 of The Spark, or
  • Collect bottled water from the reception desk in the Andrews building.

No other water outlets on campus are available at this time. They will be reintroduced as soon as possible and colleagues and students will be updated via the Portal and on these FAQ pages.

Staff

Do I have to work from my desk, or can I work in a shared social area?

To ensure effective social distancing and limit the amount of sharing on campus, from mid-September we will need everyone to be based at and work from the desk they were allocated prior to the Covid-19 lockdown and not undertake any type of hot-desking activity

I currently share a workstation with other Solent colleagues, but I understand there is to be no sharing of equipment when we return to campus

The sharing of workstations by colleagues should be carefully risk-assessed by managers and should be avoided where possible.

If it is essential that colleagues share a workstation (reception desks, for example), an activity-specific risk assessment must be undertaken and colleagues should be provided with their own laptop/keyboard, mouse and any other personal equipment, such as stationery, to minimise risk of transmission of the virus. A clear desk policy must be adopted for shared workstations, ie, no stationery, files or papers should be left at the workstation.

Can I use meeting rooms - are they safe?

Each meeting room has a new maximum Covid-19 capacity and new signage will be applied shortly. Meeting rooms can only be used once per day and will need to be booked by contacting the TAR team. We would encourage meetings only when essential and when they can’t be conducted using MS Teams or Zoom.

Can I use the kitchens and toilets at work?

Further guidance on using shared spaces, such as the kitchens and toilets are included in the guidance document. There will be clear signage to indicate which toilet facilities are available to use across the campus buildings.

Please continue to monitor these pages for further information.

Is the air con safe to use?

Yes. We have conducted a thorough review of systems access across the estate and implemented measures to minimise the risk in line with the HSE, CIBSE and REHVA guidance. This remains continuously under review as guidance is updated.

General FAQs

Is the University open?

  • Protecting the health and wellbeing of our students and staff remains our top priority, so to help us achieve this, we moved towards fully remote working from Thursday 19 March.
  • All of our campuses have been now locked down and are not accessible to any members of staff or students, except for essential and directly involved estates and facilities staff.
  • We are committed to ensuring our students can continue their academic work, and that those in their final years are able to complete their studies successfully. So, although teaching will be happening in a different way, there are a range of measures in place - from using different technologies and providing access to specialist equipment, to altering assignments and assessments - to make sure they experience as little disruption as possible. Additional, tailored advice for students is available in the FAQs below. 
  • The library is closed, with resources, support and advice available online
  • The Student Hub and Solent Futures are providing support and advice services online and by email.
  • Our halls of residence remain open for those students who are unable to return to their homes, with additional support being provided.

What action is the University taking?

Solent has a team in place to manage the University’s Covid-19 response. We are following all PHE advice, communicating regularly with staff and students, and following all relevant guidance.

The Vice-Chancellor and her team are also in close contact with the University of Southampton, the City Council and other local organisations to ensure we are kept up to date with all developments.

We will continue to monitor the situation closely and to provide as much advice and support as possible. 

I have recently travelled from an affected area, what should I do?

Please take a look at the latest travel advice from the Foreign and Commonwealth Office.

I’m worried, what should I do?

Follow good hygiene practices as advised by the NHS and the latest advice and guidance about self-isolation from the Government.

If you have specific health concerns, please contact NHS 111.

I am organising a University event or due to attend a University event, will it be going ahead?

We will not be holding any University events on campus until further notice. We are continuing to monitor the situation extremely carefully and will provide updates when this changes. In the meantime, if you have any questions regarding a specific event please contact your manager, or the event organiser, in the first instance.

I have been advised to self-isolate by NHS 111, who do I need to inform?

Students who are self-isolating are requested to contact the Student Hub: student.hub@solent.ac.uk and the residences team: reshub@solent.ac.uk by email, stating your name, block, room and contact telephone number so we can ensure any necessary support is put in place.

Students who are self-isolating in private accommodation should also contact the Student Hub by email: student.hub@solent.ac.uk, so we can ensure any necessary support is put in place.

Staff who are self-isolating are requested to contact their manager, who will ensure any necessary support is put in place.

I have plans to travel outside the country for work or leisure, what should I do?

We have cancelled all University-related travel abroad.

If you are planning to leave the UK, please check advice from the FCO before you travel regarding any precautions you may need to take. 

Remember that travel to and from some areas could become more difficult as airlines and national authorities impose restrictions. You can find the latest advice from the FCO here.

Students with any concerns regarding travel plans should contact the Student Hub by email student.hub@solent.ac.uk.

Some of you may be planning trips over the Easter break. Please do keep yourself informed of the Government’s advice on affected countries. It’s also important that you know if you need to self-isolate when you return, even if you don’t have any symptoms. 

It is particularly important that any Tier 4 students liaise with the UKVI team to keep us informed of any travel, so we can offer advice and support.

I am at higher risk from Covid-19, what should I do?

If you feel you are vulnerable or at higher risk from Covid-19 because of a medical condition or any other factor, please get in touch as soon as possible so we can provide any advice and support you may need.

Students, please contact the Student Hub by email: student.hub@solent.ac.uk.

Staff, please speak to your manager in the first instance, who should contact People and Development for further advice if necessary. 

Covid-19 scams

Criminals are exploiting the Covid-19 pandemic to defraud people. Below are some of the most common scams:

Email, text and telephone scams

  • An unexpected email from the Government offering you money.
  • The 'infection list' scam mimicking the World Health Organisation (WHO) claiming to provide a list or map of local infections.
  • An email from HM Government asking for donations for the NHS.
  • An HMRC email stating you are ‘eligible to receive a tax refund’.
  • Sale of fake Covid-19 swabbing tests, supplements, and anti-virus kits.
  • A text message asking you to pay a fine as it says you have been ‘recorded as leaving your home on three occasions’ during the lockdown.
  • A phone call stating ‘government guidelines now require everyone to wear a mask outside the house, press 1 to purchase your mask’.

Doorstep crime

  • Cleansing services that offer to clean drives and doorways to kill bacteria or offering to 'decontaminate' the inside of your home.
  • Bogus healthcare workers offering to take your temperature or provide 'home-testing' for the virus.

How can I protect myself?

  • Always question unsolicited calls, texts or emails requesting your personal or financial information (name, address, bank details). 
  • Verify the company by contacting them directly using a known email or phone number. 
  • Visit www.ncsc.gov.uk/cyberaware/home for advice on cybercrime, or to report suspicious emails, 

If you have been a victim of fraud or cybercrime report it online at www.actionfraud.police.uk or call 0300 123 2040.

Student FAQs

Online learning arrangements - undergraduate students

As you are aware, the University has put in place alternative teaching, assessment and academic support for you as a result of the Covid-19 pandemic – to protect both our students and staff, while still enabling you to gain the award you came to Solent to achieve.

The new teaching, assessment and support arrangements have been designed to provide you with the opportunity to achieve the same learning outcomes you would normally, and to ensure the value and quality of your award remain unchanged.

We are implementing a no detriment approach to assessment, so your academic results will not be disadvantaged as a result of the current situation. We have been working closely with the Students’ Union who have been really helpful in providing feedback. Once these have been finalised we will provide further information on SOL.

In the meantime, you are strongly advised to focus on your assessments (both coursework and exams), to meet the learning outcomes for your course. Unless you are submitting extenuating circumstances, you should continue to complete and submit all assessments.

Late submissions without extenuating circumstances have also been extended to 14 days (including weekends).

The extenuating circumstances procedures have been changed to cover the impact of Covid-19.

We recommend you read the new arrangements for taking exams online as soon as possible, and certainly in advance of your exam period. As you know, exams require planning and preparation and we want to ensure you have every chance to succeed, so please do read the exam preparation guidance we have developed for you.

Assessment dates have now been updated in SOL to reflect the extensions previously communicated to you. Please contact your module leader if you have any queries relating to these dates. The Student Hub: student.hub@solent.ac.uk, Solent Futures: solent.futures@solent.ac.uk and the student funding team: student.funding@solent.ac.uk are also all still ready to provide any advice you may need, so do get in touch for further support.

If you have any questions about accessing disability learning support remotely, please contact access@solent.ac.uk.

Online learning arrangements - postgraduate taught students

As you are aware, University has put in place alternative teaching, assessment and academic support for you as a result of the Covid-19 pandemic – to protect both our students and staff, while still enabling you to gain the award that you came to Solent to achieve.

The new teaching, assessment and support arrangements have been designed to provide you with the opportunity to achieve the same learning outcomes you would normally, and to ensure the value and quality of your award remain unchanged.

We are implementing a no detriment approach to assessment, so your academic results will not be disadvantaged as result of the current situation. We have been working closely with the Students’ Union, who have been really helpful in providing feedback. Once these have been finalised we will provide further information on SOL.

In the meantime, you are strongly advised to focus on your assessments (both coursework and exams), to meet the learning outcomes for your course. Unless you are submitting extenuating circumstances, you should continue to complete and submit all assessments.

Late submissions without extenuating circumstances have also been extended to 14 days (including weekends).

The extenuating circumstances procedures have been changed to cover the impact of Covid-19.

We recommend you read the new arrangements for taking exams online as soon as possible and certainly in advance of your exam period. As you know, exams require planning and preparation and we want to ensure you have every chance to succeed so please do read the exam preparation guidance we have developed for you.

Assessment dates have now been updated in SOL to reflect the extensions I previously wrote to you about. Please contact your module leader, if you have any queries relating to these dates. The Student Hub: student.hub@solent.ac.uk, Solent Futures: solent.futures@solent.ac.uk and the student funding team: student.funding@solent.ac.uk are also all still ready to provide any advice you may need, so do get in touch for further support.

If you have any questions about accessing disability learning support remotely, please contact access@solent.ac.uk.

Online learning arrangements - doctoral students

Face-to-face lectures, seminars and tutorials ended on Tuesday 17 March. Supervision will be via email, Skype, etc. Vivas will be addressed on a case-by-case basis.

Online learning arrangements - apprentices

Face-to-face lectures, seminars and tutorials ended on on Tuesday 17 March. We will work with you and your employers to ensure you can continue your off-the-job training. Course leaders and heads of subject will provide precise information on your structured programme of learning and virtual progress reviews to align with potential home-based working. All information will be on your SOL pages.

If there is any change in your employment, in most circumstances you can continue your apprenticeship and we can put in a support plan to assist you in finding another apprenticeship role.

If you are coming up to end point assessment, we will be in contact with you to confirm arrangements. We are in contact with our end point assessment organisations to establish their plans to enable this part of your apprenticeship to continue.

Maritime officer cadets

All forms of tuition and assessment, where feasible, have been adapted so they can be undertaken off campus and outside the UK. We are working very closely with the MNTB and the MCA to minimise the impact on you. 

We also appreciate that this situation may impact on your sea time. We are therefore working closely with sponsoring companies, training managers, the MNTB and the MCA to minimise the impact on you. 

We will be delivering flexible and effective online working where possible, using our excellent virtual learning environment (VLE), including instructional videos and lecture capture sessions, as well as one-to-one remote support.

For activities that cannot be conducted online, such as safety training, engineering workshop skills or simulation courses, from 4 July 2020 we have carefully reopened parts of our campuses to deliver these courses to cadets.

Many lecturers have also been provided with hovercams at home so they can film live demonstrations of chartwork and we seek to make the online learning experience as interactive as possible.

While the University has published its ‘no detriment’ policy for students, this can be overruled by external governing bodies (MNTB/MCA). We will do all we can to prepare you for the best chance of success.

Safety courses, NAEST assessments and engineering workshops skills
We intend to recommence the delivery of a selected number of maritime professional short courses at the East Park Terrace, St Mary’s and Warsash campuses from 6 July 2020. These courses will be conducted in a revised, Covid-secure way, and in strict adherence with all relevant Public Health England guidance. The recommencement is therefore subject to any change in the Public Health England guidance and potential local public health measures. 

The priority for these short courses will be given to our cadets and senior maritime students who have been taught remotely during the lockdown, to ensure they can proceed to sea as soon as possible. 

MCA written exams
We intend to conduct the MCA written professional examinations (SQA/IAMI) for our cadets and senior students at the St Mary’s campus from 6 July 2020. 

MCA oral exams
The MCA has commenced online oral examinations. We will be preparing our cadets for these exams.

Maritime seniors

All forms of tuition and assessment, where feasible, have been adapted so they can be undertaken off campus and outside the UK. We are working very closely with the MCA to minimise the impact on you. 

Safety courses, NAEST assessments and engineering workshops skills
We intend to re-commence the delivery of a selected number of maritime professional short courses at the East Park Terrace, St Mary’s and Warsash campuses from 6 July 2020. These courses will be conducted in a revised, Covid-secure way and in strict adherence with all relevant Public Health England guidance. The re-commencement is therefore subject to any change in the Public Health England guidance and potential local public health measures. 

The priority for these short courses will be given to our cadets and senior maritime students who have been taught remotely during the lockdown, to ensure they can proceed to seas as soon as possible. 

MCA written exams
We intend to conduct the MCA written professional examinations (SQA/IAMI) for our cadets and senior students at the St Mary’s campus from 6 July 2020. 

MCA oral exams
The MCA has commenced online oral examinations. We will be preparing our students for these exams. 

Short courses in Warsash School of Maritime Science and Engineering

We intend to recommence a selected number of maritime professional short courses at the East Park Terrace, St Mary’s and Warsash campuses from 6 July 2020. 

These courses will be conducted in a revised, Covid-secure way and in strict adherence with all relevant Public Health England guidance. The recommencement is therefore subject to any change in the Public Health England guidance and potential local public health measures. 

Additional learning support

We've added some new learning resources that you will find useful as you continue your studies remotely.

  • A succeed@solent SOL page has been created to help with learning at a distance.
  • A new virtual helpdesk is available where you can video chat with an e-learning expert - open 10am-4pm, Monday to Friday.

Your lecturers and course leaders remain fully available to you, so do let them know if you have any questions or concerns.

Can I request an extension to my assignment deadline if I am having to look after dependents due to Covid-19

Yes. If you are having to look after dependents due to circumstances caused by the Covid-19 pandemic (for example due to school closures), you can cite ‘Covid-19 circumstance’ on the extenuating circumstances form. You will not be required to provide evidence for this and will be allowed a 14-day extension or a deferment. You can submit a single form covering all affected modules and assessments.

Will my final-year summer showcase being going ahead?

In order to safeguard the wellbeing of our students and staff, their families and our visitors, and in line with evolving Government guidance, our School of Art, Design and Fashion has taken the difficult decision to cancel this year’s Summer Showcase, which was due to take place in June.

However, plans are already underway to develop alternative ways to showcase the culmination of three years’ hard work by students and staff alike –  more information on this will be available soon. 

How can I access Adobe Creative Cloud from home?

As a result of campus closure, Adobe has provided temporary at-home access for impacted students and staff, so you can continue your work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device:

  1. Visit https://creativecloud.adobe.com and use your school credentials to sign in.
  1. If prompted, select Company or School Account and then enter your password. Or provide your credentials in your school’s login screen.
  1. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

To help students to continue to develop their skills, Adobe is also offering free 'Daily Creative Challenges'. These are guided projects where participants receive creative prompts and connect with pros, mentors, and other students for feedback and support. Click on the app name to learn more: PhotoshopXD and Illustrator. Also, for inspiration and over-the-shoulder learning, watch pros share their creative process on Adobe Live daily at www.behance.net/adobelive.

For staff seeking to engage students during campus closures, Adobe has curated resources to help them discover inspiring projects, best practices, and new ideas so they can continue to drive valuable learning in virtual environments. For more information on Adobe’s distance learning resources please click here.

When will I be returning to campus?

To ensure we are best protecting the health and welfare of our Solent community, and in line with the latest Government social distancing guidelines, there will be no teaching or assessment activity for the remainder of this academic year that will require students to be on campus.

For more information on returning to campus in the new academic year, please take a look at our Solent in September information page.

What is happening with my assessments?

Assessment dates have now been updated in SOL to reflect the extensions given previously. If you have any queries in relation to these dates please contact your module leader.

We are implementing a no detriment approach to assessment, so your academic results will not be disadvantaged as result of the current situation. We have been working closely with the Students’ Union who have been providing feedback. We will provide further information on SOL when these have been finalised.

In the meantime, you are strongly advised to focus on your assessments (both coursework and exams), to meet the learning outcomes for your course. Unless you are submitting extenuating circumstances, you should continue to complete and submit all assessments.

Late submissions without extenuating circumstances have also been extended to 14 days (including weekends).

The extenuating circumstances procedures have been changed to cover the impact of Covid-19.

We recommend you read the new arrangements for taking exams online as soon as possible and certainly in advance of your exam period. As you know, exams require planning and preparation and we want to ensure you have every chance to succeed so please do read the exam preparation guidance we have developed for you.

The Student Hub: student.hub@solent.ac.uk, Solent Futures: solent.futures@solent.ac.uk and the student funding team: student.funding@solent.ac.uk are also all still ready to provide any advice you may need, so do get in touch for further support.

If you have any questions about accessing disability learning support remotely, please contact access@solent.ac.uk.

What is happening with my exams?

Exam dates have now been updated in SOL. If you have any questions relating to these dates, please contact your module leader.

We recommend you read the new arrangements for taking exams online as soon as possible and certainly in advance of your exam period. As you know, exams require planning and preparation and we want to ensure you have every chance to succeed so please do read the exam preparation guidance we have developed for you.

We are implementing a no detriment approach to assessment, so your academic results will not be disadvantaged as result of the current situation. We have been working closely with the Students’ Union who have been providing feedback. We will provide further information on SOL when these have been finalised.

In the meantime, you are strongly advised to focus on your assessments (both coursework and exams), to meet the learning outcomes for your course. Unless you are submitting extenuating circumstances, you should continue to complete and submit all assessments.

Late submissions without extenuating circumstances have also been extended to 14 days (including weekends).

The extenuating circumstances procedures have been changed to cover the impact of Covid-19.

The Student Hub: student.hub@solent.ac.uk, Solent Futures: solent.futures@solent.ac.uk and the student funding team: student.funding@solent.ac.uk are also all still ready to provide any advice you may need, so do get in touch for further support.

If you have any questions about accessing disability learning support remotely, please contact access@solent.ac.uk.

Optional module selection

If you have not indicated a preference, please note that your School will identify modules for you.

Student complaints and Covid-19

As a result of the Covid-19 pandemic, the University has put in place alternative teaching, assessment and academic support to that which we would normally provide to students on our courses.

These changes have been made to ensure we protect both our staff and students, while still enabling students to gain the award they came to Solent to achieve. The replacement teaching, assessment and support have been designed to provide students with the opportunity to achieve the same learning outcomes they would normally, and to ensure the value and quality of their award remain unchanged. 

Throughout this time, students continue to have access to the complaints and appeals processes. If a student considers that the alternate provision has not been adequate, they are able to submit a formal complaint explaining why they consider this is the case. 

Where the University receives a complaint about the Covid-19 teaching provision, the stage 1 investigation will include an assessment of the academic provision by the relevant head of subject or other senior academic within the School. The outcome of this assessment is considered to be the 'academic judgement' of the senior academic. 

What is happening with results and graduation?

We will be releasing undergraduate student results at the end of August and re-sits and resubmissions will take place at the beginning of September. We then plan for continuing students to move on with their studies as planned.  

Final year students will receive their final results in early September and will graduate from their courses as normal. This year’s graduation ceremony will be postponed to a later date.

Can I still get careers advice, job alerts and business start-up support?

You can access Solent Futures Online through the Careers tab on the Portal where you’ll find advice and guidance on all aspects of career planning, as well as video and interactive content to help you plan your future.

You can also sign up for email alerts for both graduate and part-time jobs. If you have any questions, please email solent.futures@solent.ac.uk.

There is also still support available for any students who are considering starting their own business, including online workshops and the opportunity to take part in a virtual pitching panel for seed funding to get your business idea off the ground. Please email enterprise@solent.ac.uk if you’d like to know more.

Are Solent's Campus Jobs workers being furloughed?

The University has made the decision that it will not be furloughing Campus Jobs, or any staff, as a significant part of the University's income is generated by public funds and therefore means we are unable to apply under the Job Retention Scheme.

Our Campus Jobs students who have had regular hours of work over the 12 months that were scheduled to continue up to, and including, 31 July 2020 will continue to be paid. If you have any queries, please contact your manager in the first instance.

Advice for students in halls of residence

Students currently living in residences

For the majority, your contract is due to end on 1 July. We are offering a degree of flexibility to move out between now and this date to aid with your forward plans, as well as to help with staggered vacating of Solent residences and in line with social distancing recommendations.

Please carefully read the Solent residences move out protocols document.

Students currently at home, whose room still contains personal belongings and you have the fob and post key

For the majority, your contract is due to end on 1 July. We are offering a degree of flexibility to move out between now and this date to aid with your forward plans, as well as to help with staggered vacating of Solent residences and in line with social distancing recommendations.

Please carefully read the Solent residences move out protocols document.

Students at home whose room is empty/vacated, but who still have the fob and post key

For the majority, your contract will end on 1 July. Please ensure you return the fob and post key, by registered post, to:

Kimber Residence Hub
St Mary’s Place
Southampton SO14 1XA
United Kingdom

Please include a note of your name, residence and room number.

Please email reshub@solent.ac.uk to confirm when this is done, and again remember to include your name, residence and room number in the email.

EU or International students at home overseas

If you are able to comply with the guidance and protocol above, please do so.

If you are unable to return to the UK currently, please email reshub@solent.ac.uk to advise of your situation so we can make appropriate arrangements.

We have identified the following local and national companies that can assist with packing up belongings and shipping to your home address, or they can arrange to hold in storage until your return to the UK. If you’re unable to collect your belongings in person, we ask that you make arrangements to have them collected.

We will work closely with these companies to provide access once you have arranged and agreed. You can use one of these, or identify and use an alternative if you wish:

Unfortunately, we are unable to guarantee that kitchen equipment can be returned unless it is named, as we will be unable to verify ownership. We hope students will be happy for us to donate any unclaimed items to a local charity for reuse.

We will be unable to leave items of personal belongings in your room for an extended period, so it is imperative you communicate your plans with us, even if you want all items to be disposed of. In this case, where possible, we will endeavour to offer any unwanted belongings to a local charity, or arrange to dispose of through responsible recycling options.

Possessions insurance for students living in Solent residences

We know you may have suddenly left your room in residences to return back home and, as a result, may not have taken all your personal items with you. Endsleigh Insurance will continue to cover any items left in your room up to the policy limits, even though you’re not living in residences, until 1 July 2020.

As an additional benefit, when you’re travelling (in the UK only) you’ll also be covered for any personal items you carry with you against theft for up to £500 per bag.

If you should need to make an insurance claim or check your cover under your Endsleigh Policy, the policy number is HH1179.

  • Claims can be registered 24 hours a day, 365 days a year by reporting them online via www.endsleigh.co.uk.
  • Endsleigh’s claims service is open five days a week, Monday to Friday 9am - 5.30pm, tel: 0800 923 4042.

Procedures for vacating Solent residences

Your safety and wellbeing is our priority and one of the key measures to reduce the risk of spreading Covid-19 is social distancing.

With this in mind, and following updated Government guidance, we would like to advise students on the process for collecting their personal belongings from Solent University residences.

Please read this information carefully and then follow instructions given in the section, in this  document, which best describes your current situation and plans.

Please do not arrive at the residences without prior arrangement and a confirmation email. Anyone arriving without a confirmed time slot will be refused entry.

There may be residents who are currently self-isolating, and therefore, for the health and safety of all concerned, it is imperative you follow the instructions below when you plan to return to collect your belongings. It may also be necessary for us to contact you prior to your allocated return date to inform you of a change in circumstances if any further residents enter self-isolation.

You must adhere to ALL social distancing protocols in place at each residence.

Students currently living in residences 

For the majority, your contract is due to end on 1 July. We are offering a degree of flexibility to move out between now and this date to aid with your forward plans, as well as to help with staggered vacating of Solent residences and in line with social distancing recommendations.

Please carefully read the Solent residences move out protocols document.

Students currently at home, whose room still contains personal belongings and you have the fob and post key

For the majority, your contract is due to end on 1 July. We are offering a degree of flexibility to move out between now and this date to aid with your forward plans, as well as to help with staggered vacating of Solent residences and in line with social distancing recommendations.

Please carefully read the Solent residences move out protocols document.

Students at home whose room is empty/vacated, but who still have the fob and post key

For the majority, your contract will end on 1 July. Please ensure you return the fob and post key, by registered post, to:

Kimber Residence Hub
St Mary’s Place
Southampton SO14 1XA
United Kingdom

Please include a note of your name, residence and room number. 

Please email reshub@solent.ac.uk to confirm when this is done, and again remember to include your name, residence and room number in the email.

EU or International students at home overseas

If you are able to comply with the guidance and protocol above, please do so.

If you are unable to return to the UK currently, please email reshub@solent.ac.uk to advise of your situation so we can make appropriate arrangements.

We have identified the following local and national companies that can assist with packing up belongings and shipping to your home address, or they can arrange to hold in storage until your return to the UK. If you’re unable to collect your belongings in person, we ask that you make arrangements to have them collected.

We will work closely with these companies to provide access once you have arranged and agreed. You can use one of these, or identify and use an alternative if you wish:

Unfortunately, we are unable to guarantee that kitchen equipment can be returned unless it is named, as we will be unable to verify ownership. We hope students will be happy for us to donate any unclaimed items to a local charity for reuse.

We will be unable to leave items of personal belongings in your room for an extended period, so it is imperative you communicate your plans with us, even if you want all items to be disposed of. In this case, where possible, we will endeavour to offer any unwanted belongings to a local charity, or arrange to dispose of through responsible recycling options.

Procedures for vacating Lucia Foster Welch student residence 

We're constantly adapting our processes to comply with the latest health authority and Government advice. Your safety and wellbeing is our priority and one of the key measures to reduce the risk of spreading Covid-19 is social distancing.

With this in mind, and following updated Government guidance, we would like to advise students on the process for collecting their personal belongings from Lucia Foster Welch.

Please read this communication carefully in full, and then follow instructions given in the section in this document which describes your current situation and plans.

It is essential that you adhere to the processes outlined below and in the document. Please do not arrive at Lucia Foster Welch without prior arrangement, and a confirmation email. Anyone arriving without a confirmed time slot will be refused entry.

There may be residents who are currently self-isolating and therefore, for the health and safety of all concerned, it is imperative you follow the instructions below when you plan to return to collect your belongings. It may also be necessary for us to contact you prior to your return date to inform you of a change in circumstances if any further residents on site enter self-isolation.

You must adhere to ALL social distancing protocols put in place at Lucia Foster Welch.

Students who are still currently living in Lucia Foster Welch 

For the majority, your contract is due to end on 1 July. We are offering a degree of flexibility to move out between now and this date to aid with your forward plans, as well as to help with staggered vacating of Lucia Foster Welch, in line with social distancing recommendations.

Please carefully read this document for further information.

Students at home, whose room still contains personal belongings and you have the access fob

For the majority, your contract is due to end on 1 July. We are offering a degree of flexibility to move out between now and this date to aid with your forward plans, as well as to help with staggered vacating of Lucia Foster Welch, in line with social distancing recommendations.

Please carefully read this document for further information.

Students at home whose room is empty/vacated, but you still have the access fob

For the majority, your contract will end on 1st July. Please ensure you send back the fob, registered post to:

Main Reception
Lucia Foster Welch Residences
Royal Crescent Road
Southampton SO14 3ZP
United Kingdom

You should include a note of your name, residence and room number. 

Please email luciafosterwelch@optivo.org.uk to confirm when this is done, and again remember to include your name, residence and room number in the email.

EU or International students at home overseas

If you are able to comply with the guidance given above, please do so.

If you are unable to return to the UK currently, please email luciafosterwelch@optivo.org.uk to advise of your situation so we can make appropriate arrangements.

We have identified the following local and national companies that can assist with packing up your room and shipping personal belongings to your home address, or they can arrange to hold in storage until your return to the UK.

We will work closely with these companies to provide access once you have arranged and agreed. You can use one of these, or identify and use an alternative if you wish:

Unfortunately, we are unable to guarantee that kitchen equipment can be returned unless it is named, as we will be unable to verify ownership. We hope students will be happy for us to donate any unclaimed items to a local charity for reuse.

We will be unable to leave items of personal belongings in your room for an extended period, so it is imperative you communicate with us as to your plans, even if you want all items to be disposed of. In this case, where possible, we will endeavor to offer any unwanted belongings to a local charity, or arrange to dispose of through responsible recycling options.

Advice for students living in private rented accommodation

My university learning has moved to hybrid delivery/online - what are my options regarding my accommodation?

Moving home during the coronavirus outbreak

  • You can move home within England if you can do so safely, but you must still follow Public Health guidance.
  • You should not move home if you're self-isolating.
  • If you're at higher risk from coronavirus due to health reasons, discuss the move with your GP first.

Can I still stay in my private/University-managed student house/accommodation?
The student community remains an integral part of the student experience. The opportunity to live independently, either in student residences or private accommodation is still open and accessible to all students.

Can I change my contract start and end dates?
You will need to contact your landlord or accommodation providers directly - they may be willing to negotiate if they are able to. Get any agreements in writing.

Can I leave my contract early?
You can only leave your contract early if:

  • There is a break clause in the contract.
  • Provision has been made for early termination within the contract.
  • You negotiate an early release with your accommodation provider.

What will happen if I leave without ending my contract properly?
You are legally free to leave at any time. However, you will remain liable for the rent for the duration of the contract. Accommodation providers, landlords and tenants should continue to work together and show flexibility.

Still have a question about your private accommodation? Email private.housing@solent.ac.uk.

Housing advice for Merchant Navy students

Does my private hall have to release me from my tenancy?
No. Private halls are not currently legally required to release you from your contract. Private accommodation providers have different approaches. A small number of private halls in the city have agreed to terminate fixed term contracts early. We recommend contacting your provider directly in writing for clarification of their procedure.

Can I leave my tenancy with a private landlord early because of coronavirus?
You can leave your contract early if:

  • Your contract has a break clause
  • You negotiate an early end date with your landlord

If you want to leave as soon as possible you'll probably have to negotiate. Your landlord may be sympathetic to your request to leave if they understand your reasons. For example, if you need to move urgently because you or a family member are sick or need support. See a suggested letter format to send to your landlord.

I'm worried about rent arrears. What should I do?
The student funding team can provide financial advice and guidance, contact them at: student.funding@solent.ac.uk.

You must speak to your landlord if you're struggling to pay rent. They could be sympathetic if you've lost your job or seen your income reduce suddenly. They might agree to a rent reduction or to accept rent late. Get any agreement in writing.

Buy-to-let landlords may get mortgage payment holidays if their tenants have financial problems due to coronavirus. Your landlord's mortgage payments will normally increase after a payment holiday.

Moving home during the coronavirus outbreak

From 13 May 2020 you can move home within England if you can do so safely.

You must still follow public health guidance. You should not move home if you're self-isolating.

If you're at higher risk from coronavirus due to health reasons, discuss the move with your GP first. See GOV.UK for full guidance on moving home during the outbreak

What if I need to delay a move because of coronavirus?
Don't sign a contract or agree a tenancy start date until you're sure you can move in.

Try to negotiate a new start date if you've already signed an agreement, so you don't have to start paying rent before you can move.

You may also need to negotiate with your existing landlord or let them know if you can't move out by a planned date.

Your current tenancy will usually continue as a periodic tenancy if your fixed term contract ends as long as you still live there.

Landlords, agents and tenants will need to work together and show flexibility.

Can I view a new property?
Viewings in person are now allowed if they can be done safely. Initial property searches should still be done online.

It's usually a good idea to visit a rented property in person before you sign a contract.

You shouldn't view a property in person if you're self-isolating. See detailed government guidance on GOV.UK

What if I don't want viewings in my home?
Your landlord or agent can't legally let themselves in without your permission if you rent the whole property.

If there's a term in your tenancy agreement which says viewings can take place, ask your landlord to be reasonable in the circumstances. Government guidance suggests that during viewings people who live there should go out, and that the property must be thoroughly cleaned afterwards. You could argue that this is an unreasonable disturbance for a private renter.

You could offer to show the property to new tenants through a virtual viewing on your phone if you don't want people in your home before you move out.

It can be harder to prevent viewings if you rent a room in a shared house. In a shared house or house in multiple occupation (HMO), the landlord or agent can usually access shared areas and spare bedrooms without your permission. They should still listen to your concerns and follow the government guidance.

Advice on signing contracts and future contractual obligations

If you have already signed a contract for next year, it is likely that this will still stand and you will still be expected to pay rent as per the contractual obligations. If you have any concerns about a future contract, you should discuss them directly with your landlord or accommodation provider.

If you are not happy to sign a contract, don't. Contracts are legally binding documents and it is important you fully understand what you are committing to. You could try to negotiate a period of time (for example a month) with the landlord, where they will hold the accommodation whilst you work out what to do.

Some private accommodation providers are offering, students who have not already entered into contracts, a promise of flexibility. All of the private providers in the city are operating different policies so you will need to check arrangements with each individual operator. It is important to get any agreements in writing so that you have a record of what was agreed.

Please note, it is recommended you keep up to date with the latest Government advice as all guidance is subject to change.

Eviction

Can my landlord evict me straight away because of coronavirus?
It's illegal for your landlord to evict you without following the proper steps.

Illegal eviction is a criminal offence - coronavirus doesn't change this.

It's likely to be an illegal eviction if your landlord:

  • makes you leave without notice or a court order
  • locks you out of your home, even temporarily.

You can get help from the council or the court if your landlord prevents you accessing your home.

If you are at risk of eviction, email private.housing@solent.ac.uk for advice.

What if I've had notice from my landlord?
You should stay in your home.

Evictions take time and you don't have to leave at the end of your notice.

Most tenants who get a notice between 26 March 2020 and 30 September 2020 will be entitled to three months' notice before their landlord can apply to court.

This includes:

  • private tenants who get a section 21 or a section 8
  • secure, introductory and flexible council tenants
  • housing association tenants
  • regulated tenants.

Right to rent immigration checks

What is the right to rent?
Before renting out a room or a property, private landlords and agents are legally required to check the immigration status of:

  • the tenant or lodger
  • any other adults who will be living there.

They don't have to check the status of children under 18, or guests who stay in your home but don't pay rent.

The checks only apply to agreements that started on or after 1 February 2016.

In light of the Coronavirus outbreak, Home Office guidance states landlords can accept scanned copies or photos of original documents for right to rent checks during the coronavirus outbreak.

Landlords will need to carry out full checks on original documents within eight weeks of emergency coronavirus measures ending.

If you still have a housing query, you can get further advice and guidance from the University's housing adviser by email: private.housing@solent.ac.uk

Guidance for students with disabilities or long-term health conditions

It’s important you are prepared for the different situations that could arise due to the coronavirus, Covid-19.

  • If you have non-medical help (NMH) eg, a specialist mentor or specialist study skills tutor, please contact your support provider to ask what their plans are in the event of your mentor being unable to attend your sessions or the University being closed.
  • If you have personal care or other care support, please contact your provider to discuss plans for any situation that may arise due to the coronavirus.
  • If you have a health condition or disability that you think makes you more vulnerable if you catch the virus, please make sure you have discussed this with a medical professional.
  • It’s important you consider whether there are any situations that would mean you would need to go home for health reasons.
  • If you have any questions or difficulties making plans, please contact Access Solent by email access@solent.ac.uk.

Any current students who need an updated end of course date confirmed by the University to the Disabled Students Allowance team should email access@solent.ac.uk.

I am applying for extenuating circumstances for a medical condition that is unrelated to Covid-19 - do I still need to get medical evidence from my doctor?

Please don't worry, and please don't try to get evidence from your doctor, as we know they are exceptionally busy at the moment and that the Government have advised us all to stay at home. In these exceptional circumstances (from 24 March 2020 to 31 July 2020) we will accept an application for extenuating circumstances without medical evidence. If you have any questions or concerns, please contact student.hub@solent.ac.uk.

Social work placement specific guidance

Students and staff are continuing to attend University and placements but we are aware that this is a fluid situation and that there is a need to respond to local decision-making processes within placement agencies. 

We are aware that the COVID-19 response may encompass changes to working practices and the potential for reduced direct access with people with lived experience and/or wider service provision within your areas of practice. 

If placement agencies continue to operate a meaningful, safe and proportionate service - then it is anticipated that students will continue to attend placement and work in line with agency guidance (National Guidelines will inform this) 

If agencies operate a policy for home working and you have appropriate mechanisms in place to support your continued activity from home, please continue in line with the guidance of your Practice Educator/Supervisor or Placement Agency Line-manager. 

Should your placement agency undertake measures to close your placement setting – as a temporary response - please discuss the potential for research activity and/or project work that may be relevant and achievable while working from home.

If opportunities for practice are severely curtailed it may be necessary to suspend your placement. The University will liaise with placement providers and Social Work England to draw upon relevant guidance and ensure the best support for your continued studies.

Throughout this period we ask that students, practice educators and practice supervisors retain a log of placement days and notify the Practice Learning Coordinator and individual tutors if placements need to be suspended.

If you have concerns, please liaise with individual tutors, the Practice Learning Coordinator and/or the Student Hub by email: student.hub@solent.ac.uk

Healthcare placement specific advice

If I am on a healthcare placement and there are suspected cases of coronavirus (Covid–19) what should I do?

All placement areas have protocols to manage the situation and will be linking with infection control teams and Public Health England (PHE). You will therefore be following these procedures in the same way you would for other placement activities.

Key things to remember: 

  • Adherence to infection control procedures remains paramount. 
  • Continue to maintain confidentiality and not discuss details outside of expected parameters. 

You should follow procedures outlined for the general public if you are unwell  https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

If I am on a healthcare placement and there are confirmed cases of coronavirus what should I do?

It is not expected that you would be required to provide clinical care for a person with confirmed coronavirus as there will be healthcare professionals with specialist training for this.

I’ve had contact with somebody who has travelled to one of the affected countries – can I go to placement / university?

Follow Public Health England’s advice on their website

If you are still unsure or concerned, you can speak to the member of staff in charge on placement, the education lead for your placement, your academic adviser or programme leader. 

Students on international placements

If a student on placement overseas is quarantined with the coronavirus and then has to fly home, would the travel insurance pay for an additional ticket and/or refund the cancellation of the existing ticket?

Any additional costs to return home early or later than the original ticket can be submitted for the insurers' review, but first check whether you can get a refund for the existing ticket.

If a student on placement becomes unwell and incurs personal costs due to being quarantined with the virus, would these costs be covered?

Medical expenses incurred while on an insured trip are covered, there are no COVID-19 exclusions in place. Students (or staff) should contact our assistance company (details are on the Portal and on the emergency medical assistance card and app) as soon as symptoms are present, or they feel unwell, to enable a swift co-ordinated response for treatment and cost reduction accordingly.

If a student on placement becomes unwell and incurs medical costs from being treated in hospital with the virus would these costs be covered?

Medical expenses incurred while on an insured trip are covered. There are no COVID-19 exclusions in place. Students (or staff) should contact our assistance company (details are on the Portal and on the emergency medical assistance card and app) as soon as symptoms are present/feeling unwell to co-ordinate any treatment and reduce costs accordingly.

What do I need to know about student funding?

Student loans
The Student Loans Company (SLC) has confirmed it is planning to make term 3 tuition fee payments as scheduled and that you will continue to receive maintenance payments on the scheduled dates, whether or not campuses are closed or learning has moved online.

Student funding advice
The student funding team are available via email for any funding related enquiries from UK, EU and International students. 

We will now accept all grant* applications (with their evidence as per the application form) by email to student.funding@solent.ac.uk

Students must ensure they have provided their UK bank account details via the portal using this secure link: https://bit.ly/2kDS38g

Support grant applications will continue to be assessed on a case by case basis, for example loss of employment, unable to return home. Students will be notified directly via their university email.

Forms and information are on our Portal pages.

*Please note if you are applying to the ‘unpaid placement support grant’ please check your placement is still going ahead before applying.

Mental health wellbeing during Covid-19

Please be aware that the University therapy and mental health team are working remotely. We will be offering telephone appointments in place of face-to-face sessions, and can receive and respond to emails and submitted self-referral forms.

All students currently on our waiting list are being contacted to offer them the option to have telephone appointments.

If you would like an appointment please complete our online self-referral form.  If you have any difficulties with the online link, please use the Word version of the form, which you can find on the self-referral form Portal page.

Mental health support

Due to the limited support we are able to deliver as a service, our mental health adviser’s role will be restricted to liaison, advocacy and signposting support. In order to ensure students that are not already working with the mental health adviser are still accessing the appropriate level of support available to them, we are introducing a triage service in the form of a 'call back request'.

Students who want to have contact with the mental health adviser need to FULLY complete the call back request form and submit this to therapy.mh@solent.ac.uk. Their call back request form will be assessed in regards to priority and students will receive a call back during the 'call back service' set timings - this will run for one hour every day between 2pm and 3pm.

Call back request form

Self-help resources

Understanding your feelings or diagnosis, and finding coping strategies is a really important step in improving your wellbeing. We have lots of leaflets, books and self-help resources to help you. Here are some useful links to websites and apps which you may wish to look at:

Websites

Mind - the mental health charity; lots of information and support advice for mental health issues, as well as a handy 'I need urgent help' section

Student Minds - the student mental health charity

Students against depression - tailored advice for students

The Mix - essential support information on all aspects of life for people under 25

Blurt - increasing awareness and understanding of depression - great social media presence on Facebook and Twitter

Anxiety UK - Advice and support on an array of anxiety disorders

Apps

  • For mindfulness - Try Headspace, The Mindfulness App, Calm, MoodSpace
  • To help manage self-harm and suicidal thoughts - Stay Alive, DistrACT, Calm Harm
  • Mood trackers and digital diaries - Youper, Gratitude Journal
  • Creative Apps for taking time out - Color Touch, Fraksl, My Oasis, Alpaca World

Disclaimer: these websites and apps are externally owned and managed, the University is not responsible for their content.

Staff FAQs

Should I work remotely

The University is now fully remote working.

All of our campuses have been locked down and are not accessible to any members of staff or students, except for essential and directly involved estates and facilities staff.

Remote working guidance

Since our move to remote working, we have shared lots of information and guidance to support you during this time. To ensure all of this information is easily accessible, we have created this remote working support for staff page on Solent Online Learning. The course pulls together guidance and resources on health and wellbeing during remote working and also development that can be undertaken from home.

What if I need new equipment for remote working?

We recognise and appreciate how well everyone has adapted to remote working during this interim period.

Any additional needs for IT and other DSE equipment will need to be considered as part of the University’s planning for our return to work, particularly where remote working is likely to continue. In the meantime we would ask that you do not purchase or make expense claims for additional items. On the few occasions where this is significantly impacting your health, and the items requested are in line with ongoing medical issues experienced before lockdown commenced, please liaise with your manager who will complete the urgent DSE/IT request form and return to your P&D business partner for further review.

You may be eligible to claim tax relief (subject to HMRC rules) for some bills you have to pay, because you have to work at home on a regular basis. You will need to do this directly with HMRC by completing the online check and following the instructions. You will not normally be required to keep records of claims of up to £6 per week (£26 per month), subject to HMRC guidance.

How can I access Adobe Creative Cloud from home?

As a result of campus closure, Adobe has provided temporary at-home access for impacted students and staff, so you can continue your work remotely. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device:

  1. Visit https://creativecloud.adobe.com and use your school credentials to sign in.
  1. If prompted, select Company or School Account and then enter your password. Or provide your credentials in your school’s login screen.
  1. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

To help students to continue to develop their skills, Adobe is also offering free 'Daily Creative Challenges'. These are guided projects where participants receive creative prompts and connect with pros, mentors, and other students for feedback and support. Click on the app name to learn more: PhotoshopXD and Illustrator. Also, for inspiration and over-the-shoulder learning, watch pros share their creative process on Adobe Live daily at www.behance.net/adobelive.

For staff seeking to engage students during campus closures, Adobe has curated resources to help them discover inspiring projects, best practices, and new ideas so they can continue to drive valuable learning in virtual environments. For more information on Adobe’s distance learning resources please click here.

What can I do as a manager?

Here are some simple but important steps you can take to help protect the health and safety of your people and be prepared for any developments:

  • Direct people to this Covid-19 page (www.solent.ac.uk/covid-19) for latest updates and advice.
  • Ask people to check their full contact details, address and other personal details are up to date on MyView.
  • If you have any further staff queries, please escalate them to your Business Partner.

What if I feel unwell and need to self-isolate?

If you are at home and are unable to work due to self-isolation, self-isolation with symptoms, or diagnosed with Covid-19, you are required to inform your manager, then email absence.reporting@solent.ac.uk or leave a voicemail on 023 8201 3895 stating your name, department, manager and reason for absence. If you have received a communication from your GP or the NHS informing you to shield and you are unable to work from home due to the nature of your role, please provide your manager with a copy of the letter/text you received to confirm this - your manager will pass on to P&D to record this, as detailed below.

Please note, any Covid-19 absences (symptoms or diagnoses) can only be recorded as such if your absence is for four days or more, and where you have been unable to work during your period of absence. Any other absences under four days should be recorded as sickness as usual.

It is also important that you record your absence on MyView. Please use the table below for guidance on recording your absence on MyView.

 ReasonDuration to record on day 1 Pay Record absence as
Elected self-isolation  7 to 14 days  Normal pay  Other absence
Directed self-isolation (including Test & Trace) 7 to 14 days  Normal pay  Other absence
Directed shielding 12 weeks Normal pay Other absence
Confirmed coronavirus  4 to 14 days, or as required  Occupational sick pay  Sickness (unable to work)
Coronavirus symptoms  4 to 14 days, or as required Occupational sick pay  Sickness (unable to work)
Other sickness 1 to 3 days Occupational sick pay Sickness
Urgent family leave  Days as required up to 10  Normal pay  Other absence

Your usual sick leave and pay entitlements apply if you are required to self-isolate. Normally we would require a sick note authorising your absence, however we recognise that this may not be possible where you are required to self-isolate. In this case an exception can be made, please make sure your manager is aware.

For further advice please see the Covid-19: Stay at home guidance from PHE: https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance

How should I record my absence from work?

If you need to be absent from work you will need to let your manager know as soon as possible and record your absence as normal on MyView.

If you have received a shielding letter/text from your GP or the NHS and are unable to work from home due to the nature of your role, please forward this to your manager who will pass on to P&D to record this for you as detailed below.

Any period of sickness while you are shielding should be recorded in the usual way with shielding resuming once any period of sickness absence has ended.

With the recent launch of the new Test & Trace system within the UK, if you have come into close contact with someone who has tested positive for coronavirus you will be notified that you must self-isolate for 14 days. This will be recorded as 'directed self-isolation', as specified in the table below. Please inform your manager immediately should this be the case - they will notify P&D.

If your absence relates to Covid-19 (Coronavirus) and you have either symptoms or have been diagnosed with Covid-19, this can only be recorded as coronavirus if your absence is for four days or more and where you have been unable to work during your period of absence. Any other absences under four days must be recorded as sickness as usual. Please use the table below for guidance on recording your absence on MyView.

ReasonDuration to record on day 1 Pay Record absence as
Elected self-isolation  7 to 14 days  Normal pay Other absence
Directed self-isolation (including Test & Trace) 7 to 14 days  Normal pay  Other absence
Directed shielding 12 weeks Normal pay Other absence
Confirmed coronavirus  4 to 14 days, or as required Occupational sick pay  Sickness (unable to work)
Coronavirus symptoms  4 to 14 days, or as required Occupational sick pay  Sickness (unable to work)
Urgent family leave  Days as required up to 10  Normal pay Other absence

Do I need to take my leave before the end of the holiday year (31 August 2020)?

We want to continue to support your health and wellbeing at this time, and would therefore strongly encourage as many staff as possible to take their holiday before the end of the current holiday year, 31 August 2020.

We also need to carefully manage holiday requests in preparation for our return to campus operations in the future. However, at this time we appreciate it may not be possible for everyone to take all of their holiday by this date. With prior approval from your manager you may be able to carry holiday entitlement over to the next holiday year, but only where you have not been able to take leave due to operational requirements. The University’s holiday booking procedure normally allows you to carry over up to five days per year. However, should you be unable to take more than five days of your holiday by the end of the holiday year, again with prior approval by your manager and providing your leave has not been able to be taken due to operational requirements, you may be able to carry over more than five days to next year.

In the meantime, holiday should continue to be booked in the usual way through MyView for your manager to authorise.

If you think you may not be able to take all of your annual leave, please let your manager know in advance.  

What if I need to look after a dependant?

You are entitled to reasonable time off work to help someone who depends on you in an unexpected event or emergency. For example, if you have children and you need to look after them due to a school closure or because they are sick. 

You should contact your manager in the first instance if this is the case, who will discuss options available such as a period of urgent family leave, flexible working or other leave options. Your P&D Business Partner can advise on further guidance if necessary. You will need to record your absence on MyView as normal.

What about my childcare voucher and travel/season ticket loan?

Childcare vouchers
If you are currently a member of the University’s childcare voucher scheme through EdenRed and wish to reduce your contributions as an interim measure at this time, you will need to log in to your EdenRed account in the normal way at www.mychildcarevouchers.co.uk. You will need your membership number and 4-digit pin. It is not advisable to leave the scheme completely, but to reduce your contributions instead. To do this, please select the Join/Amend/Leave option from the menu and amend your contributions to no less than £1. Depending on the date you submit the change, it may not take effect in the current payroll month but will do so in your following month’s salary. 

Travel/season ticket loans
Train companies have confirmed that they will be refunding unused season tickets, however you will need to check directly with your train company on how to do so. For those using South Western Trains you may find this link helpful: https://www.southwesternrailway.com/contact-and-help/refunds-and-compensation/refunds. Solent will continue to deduct the monthly repayment from your salary during this time. If you have any further queries, please contact your P&D business partner.

Staff parking fees

The University is suspending all staff parking permit fees from 1 March 2020.

Members of staff paying in instalments, will have their March and April payments refunded in the May payroll. No further deductions will be taken at this time.

Staff paying for the year in full through the online shop will receive a pro-rata refund of April to September (inclusive) charges in the May payroll.

You will be notified of future arrangements regarding staff parking fees once details of the return to campus based activities are confirmed. If you have any questions, please email parking.facilities@solent.ac.uk

What should I do if I want to volunteer?

Volunteering is an important part of our commitment to the Civic Charter and people experience. If you wish to volunteer for the NHS or other organisations at this time, you should speak with your manager in the first instance.

The current policy entitles all employees to request to volunteer for one day a year on a paid basis. At the current time, it may be possible to increase this, but this would depend on the nature of the role being undertaken and current operational requirements. Employees wishing to volunteer should complete the form and risk assessment attached to the policy and send the completed form to their business partner.

If you wish to make a request to take unpaid emergency volunteer leave, in line with the recent emergency legislation by the Government, please contact your P&D business partner to discuss the arrangements relating to this.

Where can I go for wellbeing support?

If you require wellness support, our Employee Assistance Programme (EAP) provider, Health Assured, provides a staff helpline and counselling service, as well as helpful webinars and medical information. Please visit the Portal for contact details and more information.

If you’re feeling anxious about coronavirus, you can find advice and tips for looking after your mental health and wellbeing, as well as plans for if you have to self-isolate, on the Solent Mind website.

If you are working from home for the foreseeable future, please follow these DSE guidance tips on staying safe while working remotely.

More helpful resources are available here:

If you have any other queries regarding your mental health and wellbeing, please contact your Business Partner.

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