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Student support

Student Hub

The experienced and professional staff in the Student Hub team can provide information, advice and guidance on all aspects of student life. They're the first point of contact for any queries about your course, or any personal matters that may affect your studies.

This includes,

  • Student status letters.
  • Course transfers, suspension and withdrawal.
  • Extenuating circumstances.
  • Safeguarding.
  • Spirituality and reflection.
  • Replacement campus cards.
  • References.

Contact the Student Hub by email: or give them a call on 023 8201 5200.

The Student Hub is open 9am to 4.30pm, Monday to Thursday, and 9am to 4pm, Friday. You can find the Student Hub in The Spark at TS114.

The Student Hub team can also help you to get support from our other Student Success teams:

Disability support

Access Solent is Solent University’s disability and neurodiversity advice service The team advise on support available at university to remove barriers to learning and enable you to develop as an independent learner. Students are encouraged to declare any disabilities, long medical conditions, or specific learning difficulties to explore setting up any possible support for their studies. The team can be contacted at

Therapy and mental health

Our therapy and mental health service provides a range of support should you experience any difficulties during your studies. The team provide a triage service daily as well as mental health adviser support, talking therapies, and access to self help support.

Find out more

Student funding

The student funding team can help you with all matters relating to your student finance, this includes:

  • Government Student Finance eligibility.
  • How and when to apply for funding.
  • Help with more complex student finance matters (including residency and compelling personal reasons).
  • Eligibility for state benefits.
  • Help if your student finance is delayed.
  • Liaison with Student Finance regarding estrangement

The team also administer a range of non-repayable grants which you may be eligible for.

More from our student funding team

Student support app

We also have a student support app. The app has a lot of information in relation to support for your studies and how you can access support.