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Hello Uni

Get ready to start your new adventure with us - find out everything you need to know about being a student at Solent.

Welcome to Solent University

Congratulations on your place at Solent University! We can't wait to welcome you to campus this September and we hope you're looking forward to joining our student community. 

In this Hello Uni section, you'll find everything you need to know before you get here to help you prepare for your first few months at Solent.

Find out what happens during Welcome Week, and get information on accommodation and fees and funding options. There's a guide to life in Southampton, so you can find out what it's really like to study here. And for parents, there's information and advice at the end of this page to help you help your son/daughter prepare for university.

Our admissions team will email your joining instructions by the end of August. These tell you your arrival date and the room you need to go when you first get here. To find the building your arrival room is in, see our campus map.

Welcome Week and enrolment

Welcome Week starts on Monday 18 September 2017 - find out what to expect!

Find out more

Student life


A port city on the South Coast of England, Southampton is well known for its links to the Titanic, and as home to some of the largest cruise ships in the world. The city has a population of around 250,000 people, and boasts a variety of high street and independent shops, bars and restaurants.

If you’re new to Southampton, or you’d just like to find out a bit more about student life in the city, you'll find information here that will help you find your feet and make the most of what our hometown has to offer.

Tips and advice on living in Southampton

Your studies

Preparing for your course

If there's any specific work or preparation you need to complete before starting your course, you'll be informed in advance.

Your first lecture

Don't forget to check your timetable well in advance to find out when your first lecture will be, and what room it's in. Check the campus map if you're not sure where the building is.

Remember to:

  • Bring any preparation you've been asked to do.
  • Bring a laptop, or pen and notebook for note-taking.
  • Bring your campus card to swipe in and register your attendance! You're expected to attend all your timetabled teaching sessions - swiping in will help keep track of your attendance at lectures and seminars. Find out why your attendance counts.

Introducing the Portal

For timetabling, webmail and course info, visit our Student Portal. Here you'll find useful contact details, information about the library, and the latest news and events from around the University.

Get Ready for Solent

Take a look at our Get Ready for Solent online course. You can work through before you arrive to help you prepare for life at Solent both academically and socially. Use the user name and password sent to you for pre-registration.

Learning resources

You'll find lots of resources to help you with your studies, whether it's books or journal articles from the library, free access to IT facilities or support with study skills - we're here to help! Find out what's available to you below.


The library is your first port of all to find books, journal articles and other useful resources for your coursework. It's also a great place to study.


The Library has over 50 staff who are happy to help. If you have a quick question, pop by the helpdesk in the foyer or contact them by live chat. Each School also has a dedicated information librarian who you can contact with more in depth questions about finding resources for your assignments.

Everything in the Library can be searched using the online catalogue which gives details of materials the Library has in print as well as the many other online information sources.

Group work areas are available and study rooms can be booked for working together. You’ll also find quiet and silent spaces for when you need some peace and quiet to get an assignment done. Wi-Fi is available throughout the building.

Get in touch on Twitter and check out HelloLibrary, the online guide for new students.

Learning resource centres

You'll find loads of IT facilities in the learning resource centres. Students have free access to the PC and Macs, on a first come first served basis. You can even hire out a laptop or camera, if you don't have one of your own.

Staff on the helpdesks can help you with accessing Solent's networks, how to connect your laptop to the wifi, where to find your course work, and how to use your student email account. Email them with any questions at

Learning skills support

University work doesn’t just involve learning about your subject. It also means learning how to carry out research, develop an argument, write in an academic way and present your work to the standard your lecturers expect.

You may be thinking ‘how do I do all those things?’ Don’t panic – there’s tons of help and advice on our learning skills website, Succeed@Solent. If you can’t find what you’re looking for, just email and let the team know. They’re happy to add the information you need. And don’t forget to check out the study skills collection in the Library, on floor 0C.

Specific learning support

Access Solent provides guidance and individual learning support to help students reach their academic potential. Specific support includes:

  • Confidential advice and guidance with study problems.
  • Individual academic support (eg, specialist study skills tutorials, mentoring, note taking and library support).
  • Assistive technology available in the main learning resource centres and assistive technology centres.
  • Guidance in using assistive software and short-term loan of equipment.
  • Assistance with making applications for disabled students allowance.
  • Screening and advice on obtaining diagnostic assessments.

To be eligible, you need to disclose one of the following:

  • Specific learning difficulties (eg, dyslexia, dyspraxia).
  • Mental health conditions.
  • Long term or chronic medical conditions.
  • Physical or sensory impairments.
  • Autistic spectrum conditions (eg, Asperger syndrome)

Student support

Student support

Our support services are here to help you make the most of your learning and enjoy your life at university. The teams are on hand throughout the week, so just drop in for a chat if there’s anything you’re worried about or need a bit of advice on – there’s no need to make an appointment. 

Student Hub

The team in the Hub can help with queries about your course, timetable or assessments. Drop by and see them in the main Andrews building concourse, give them a call on 023 8201 5200, or send them a tweet.

Wellbeing Team

The Wellbeing Team work with the Student Hub to provide information, advice and guidance on all matters relating to your general wellbeing. Visit them in person in the Student Hub, email them:, or call on 023 8201 3427. You can also contact them on live chat 10am-4pm, weekdays. 

Find out more 

Student Charter

Read about our Student Charter. It sets out what you can expect from us, and what we expect from you.

Information for parents

We’re looking forward to your son/daughter joining us in September. Starting university is an exciting time for any young person. But we understand that it’s also a big change and can be a challenging period for both parents and new students. 

Solent University offers students a rewarding learning experience in a vibrant city centre campus. Award-winning teaching, personalised guidance, and industry-led curriculums in a caring and supportive environment ensure that our students graduate with the skills and confidence they need to be ready for anything.

Key dates for 2017/18

  • Arrivals weekend: 16-17 September 2017
  • Welcome Week: starts 18 September 2017
  • Term 1: 25 September - 19 December 2017
  • Term 2: 3 January - 23 March 2018
  • Exam period: 8-19 January 2018
  • Term 3: 9 April - 18 May 2018
  • Exam period: 8-18 May 2018

To help make the process of becoming a student at Solent as easy and worry-free as possible for both you and your child, we’ve created this guide to help with the transition.

The essentials

Before your son/daughter arrives at Solent, there are a few things that need to be considered or done:

  • Pre-registration. Your son/daughter should have received an email containing a user name and password to access and complete pre-registration online. This also allows them to activate their IT account and University email address, as well as upload a photo for campus cards. This should ideally be completed by 15 September.
  • Welcome Week timetable. This can be found on Solent Online Learning (accessed using user name and password, as above). This individual Welcome Week timetable gives information on what they’ll be doing and where in their first week.
  • Apply for accommodation. Students who have chosen Solent as their first choice university receive an email from our accommodation team which tells them how to apply online for accommodation in University residences. Find out more about applying for accommodation
  • Tuition fees. Be aware of how much the tuition fees are for their course, and when and how to pay them. Find out more. 

What to bring to university

All rooms in our student residences have a bed, chairs, desk, wardrobe and bookshelf space. When thinking about what to bring, it’s easy to pack everything but the kitchen sink, but it’s not always necessary!

See our list of essential items to bring 

You can always bring more when you visit, or send them back with some bits and bobs when they come home to visit you.

It’s also important to bring key documents and information such as:

  • University acceptance letter,
  • student loan documents,
  • accommodation contract,
  • National Insurance number,
  • NHS health card, passport or driving licence,
  • bank account details,
  • insurance document, and
  • TV Licence (if applicable).
This will help with finalising the registration process during Welcome Week.

Finance and budgeting

Before starting university, it’s a good idea for your son/daughter to devise a budget plan. This will help them manage their finances during their studies. To help make a start, see our information on living costs in Southampton

Emotional support

Often, both parents and students will experience a mixture of emotions when it’s time to ‘fly the nest’. And while it’s an exciting new chapter in their life with lots of new experiences to be had, your son or daughter may also feel anxious or homesick, especially in the early stages.

It may take a while for them to settle in and adjust to their new environment, but this is completely normal and lots of new students will be feeling the same. Try to stay positive, offer encouragement and be there when they need you. Remind them that they’re not the only one feeling homesick - other students will be experiencing the same emotions.

We are happy to provide general advice and support to parents - feel free to contact us with any questions you may have, or if you have any concerns about your son or daughter's welfare. However, please be aware that due to data protection laws, we will be unable to discuss details about individual students. Email: Tel: 023 8201 3427

Staying in touch

Agree before your son/daughter comes to Solent how often you’ll keep in touch and by what means. Remember also, the first couple of weeks of university can be a bit of a whirlwind. Your son/daughter is likely to be caught up in getting to grips with their timetable, social activities, meeting new friends and exploring the city, so it’s good to try to be realistic about keeping in touch during Welcome Week.

Student support

Solent has lots of student support services. If you have concerns about your son or daughter, encourage them to contact our student support teams in the first instance.

Course support – Student Hub
The Student Hub can help with all course related enquiries including Council Tax exemption letters, confirmation of study letters, replacement campus cards, extenuating circumstance requests, results queries and general information and advice.

Students can visit any time - no appointments are necessary. Tel: 023 8201 5200   Email:

Specialist advice and support – Wellbeing Team
The Wellbeing Team work with the Student Hub to provide information, advice and guidance on all matters relating to students' general wellbeing. They offer practical advice and support, as well as access to self-help materials.  

No appointments are necessary - they're based in the Student Hub so students can pop in to speak to somebody in confidence, but can also contact the team to arrange an appointment time, if preferred. Tel: 023 8201 3427, email: Students can also contact them on live chat, 10am-4pm, weekdays.

Accommodation support
University life provides the opportunity to be independent and for your son / daughter to stand on their own two feet, but equally we believe that help should never be far away, so a dedicated student residence management team is on hand 24 hours a day, seven days a week. 

Solent for life

Rest assured that once your son or daughter arrives to study with us, they’ll be well looked after, and provided with all the resources and opportunities they need to succeed in their studies – and beyond.

Once our students graduate, the support we offer continues as they become Solent alumni. With three further years of careers advice, as well as up to 50% off tuition fees on postgraduate courses, we’re here to help as they take their next steps out into the world.

At Solent, we’re immensely proud of our students, and we look forward to welcoming your child to Southampton, where we’re certain they’ll make memories for life.

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